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Shipping & Returns

 

 

 

 

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PearlStop.com offers free shipping and insurance via standard UPS Ground Service.  Expedited service is available for an additional fee.  All orders are typically processed and shipped within 24 hours of the receipt of the order. If this is not possible for any reason, you will be notified of the delay within 24 hours with an estimated delivery date for your approval.  If expedited service has not been requested, you should receive your merchandise within 5 – 8 business days depending on your location.

 

 

 

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We will ship all our items internationally   except for high risk countries such as Laos, Indonesia, Nigeria and etc. Free shipping offers and estimated delivery times do not apply to international orders which are subject to higher shipping rates and handling fees.  We will notify you of the shipping charges prior to shipping your order.  International customers are responsible for all shipping charges, local taxes; as well as customs and import duties. PearlStop.com accepts no responsibility for any fees associated with international shipping. We urge that our international customers contact their local customs office to make sure they can receive our items and know the fees associated with shipping.

 

 

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We accept returns and exchanges within 30 days of the receipt of the merchandise. Returned items must be in new/unused condition and include all original paper work. If applicable, all security tags and labels must also be intact. Refunds will be issued in the original form of payment. Items not returned within 30 days of receipt will not be accepted.

An RMA (Returned Merchandise Authorization) number must be obtained prior to sending items back. The RMA number authorizes the initiates the return process. Unauthorized items without an RMA number will be returned to the sender and additional shipping fees may be incurred  . Please contact our Customer Service Department at customerservice@pearlstop.com for your RMA number.

 

Please note: An RMA number is not a guarantee of refund or a reflection of any other information, and will expire within three (3) days of the issue date. Please be sure all returned items are postmarked within this period.

In the event that your item arrives damaged or defective, please contact our Customer Service Department immediately. Please do not accept packages that show extensive damage or tampering. If an item was damaged during shipping, all insurance claims will be handled through the carrier.

 

When returning merchandise, please be sure to insure the package for the full amount of the invoice.  PearlStop.com cannot be responsible for any uninsured merchandise lost during transit. 

 

All returned merchandise is carefully inspected for damage including but not limited to: scratches, dents, dirt, signs of wear, etc. An item is considered to be in new /unused condition if there are no signs of wear, scratches, or any of the above listed attributes. Additionally, all applicable security tags and labels are present. We reserve the right to reject an item deemed unfit for re-stocking. We cannot accept items that show any indication of use. 

 

 PLEASE NOTE: 

Any expedited shipping costs are also non-refundable unless the item arrived to you damaged, or an incorrect item was received due to shipper error. Misinformation provided by the customer is solely the liability of the customer, and does not facilitate or qualify a refund for shipping costs.

 

 

Items that that have been re-sized (even by PearlStop.com), or modified in any way cannot be returned.

 

All special orders are non-returnable.